Privacy Policy

Privacy Policy

This Privacy Policy explains how Oralux (operated by Healthwise) collects, uses, discloses, and protects personal information when individuals visit www.oralux.in or purchase our products and services. By using our Services, individuals consent to this Policy and our Terms.

• Information we collect
• Identity and contact: name, email, phone, billing/shipping address.
• Order and payment: order history, transaction amount, payment method (processed via secure payment partners; we do not store full card data).
• Device/usage: IP address, browser, device identifiers, pages viewed, interactions, cookies.
• Support: communications, recordings/notes for quality purposes.
• Optional: marketing preferences, survey responses, product reviews.
• How we use information
• Process orders, payments, delivery, returns, and warranty.
• Provide support, troubleshoot, detect/prevent fraud and abuse.
• Improve website, products, and user experience, analytics and reporting.
• Send service communications (order updates, policy changes) and, with consent or as permitted, marketing messages (with opt-out anytime).
• Legal compliance and enforcement of agreements.
• Sharing and disclosures
• Service providers: payments, logistics/couriers, warehousing, email/SMS, analytics, customer support tools - bound by confidentiality and data protection obligations.
• Legal: to comply with law, enforce rights, or respond to lawful requests.
• Business transfers: merger, acquisition, or asset sale with notice where required.
• Cookies and tracking
• We use essential, performance, analytics, and marketing cookies. Browser settings can limit cookies; essential cookies are necessary for core functions.
• Data retention
• Kept for as long as needed for purposes above, including legal, tax, accounting, and fraud-prevention requirements. Typical retention: orders for 8 years; support logs 3 years; marketing data until opt-out.
• Security
• Administrative, technical, and physical safeguards; encryption in transit; least-privilege access. No method is 100% secure; residual risk remains.
• Rights and choices
• Access, correct, update, delete, restrict, or object to processing, and withdraw consent where applicable. Opt out of marketing via unsubscribe links or by contacting support.
• Children
• Not intended for individuals under 18. We do not knowingly collect children’s data.
• International transfers
• If data is transferred outside India, we rely on appropriate safeguards and contracts.
• Contact
• Data queries: oraluxindia@gmail.com , +91-9036983615, Healthwise, 215/A 2nd floor, KHB colony, 5th block Koramangala, 4th cross, Bangalore -560095.
• Updates
• We may update this Policy; the “Last updated” date reflects the latest version.

Last updated: 10 September 2025