Before dispatch: Orders can be cancelled from the order page or by contacting support. Full refund to original payment method within 5-7 business days after confirmation.
After dispatch: Cancellation converts to a return - accept delivery and initiate a return under the Return Policy.
Refund eligibility
Unused/unopened products in original packaging with all accessories and manuals within 7 days of delivery.
Incorrect, damaged, or defective on arrival: report within 48 hours of delivery with photos/videos; replacements or refunds provided after verification.
Hygiene and safety: For oral-care devices and accessories, used items cannot be resold; opened/used items are eligible only if defective.
Refund method and timelines
Original payment method wherever possible; otherwise store credit or bank transfer.
Processing within 5-7 business days after inspection; bank/card posting times may vary.
Non-refundable
Gift cards, downloadable content, free promotional items, consumables opened/used, customized orders, and costs beyond our control (e.g., COD fees if applicable).
How to request
Submit a return or refund request via support or email to oraluxindia@gmail.com with the order number, reason for return, and evidence (photos/videos if damaged or defective).
For faster help, contact us on WhatsApp: +91-9036983615 or Phone: +91-9036983615 during business hours.
India’s most advanced portable cleaning device for oral appliances. Simple one-touch Dual-action technology: Ultrasonic vibrations + UVC sterilization. Gentle yet effective on aligners, dentures, retainers, and mouth guards. 200 ml tank capacity for effortless daily use. 4 Flexible cleaning modes to match every routine....
