Payment Policy

Payment Policy

  • Accepted methods
    • UPI, Net Banking, Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), Wallets, and COD (select PINs). Corporate/dentist channel: bank transfer/UPI on invoice.
  • Pricing and taxes
    • Prices in INR and inclusive of applicable GST unless stated. Final payable amount shown at checkout.
  • Security
    • Payments processed via PCI DSS - compliant payment partners. Card details are tokenized; we do not store full card numbers or CVV.
  • Authorization and charge timing
    • Charges occur at order placement. COD orders require successful delivery and cash collection.
  • Failed payments
    • If payment fails, the order is not confirmed. Retry or use another method; support can assist.
  • Fraud checks
    • Orders may be held or cancelled if flagged for risk. Verification may be requested to protect customers and our platform.
  • Refunds to payment source
    • Refunds issued to original source wherever possible; otherwise store credit or bank transfer with customer confirmation.